Frequently Asked Questions

Everything you need to know about shopping with Jumbo Fashion.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is Jumbo's return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic orders via our online portal.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart as fit can vary between collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can cancel within 30 minutes of placement; after that, you will need to initiate a return once the package arrives.

Are your materials sustainably sourced?

Jumbo is committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% sustainability by 2026.